Welcome.
It's great that you're here.
Welcome to a world of quality, trust, and high standards.
We are pleased to welcome you to our website.
We stand for excellent performance, individual support, and collaboration characterized by professionalism and respect. Our goal is not only to meet expectations but to create lasting impressions.
This website will give you an impression of what motivates us, what we stand for, and the standards we uphold. Expressive images, clear content, and a stylish design invite you to learn more about us and our services.
Let yourself be inspired and discover quality that convinces.
Our vision
INTERCALL GROUP represents a new dimension of professional communication.
Our vision is to create excellent connections — between companies and their customers, between aspiration and result, between service and genuine appreciation.
We believe that sustainable success is based on more than just performance. It's about trust, precision, personality, and the will to leave a lasting impression in every interaction. That's exactly what INTERCALL GROUP stands for.
Behind our brand lies a clear ambition: to deliver high-quality services with the utmost professionalism, personalized support, and a keen eye for quality. What makes us special is our ability to combine efficiency and a human touch—and to create solutions that truly impress.
Our website invites you to learn more about our company, our values, and our vision. It shows what we stand for, what drives us, and how we passionately work to make communication and service a top-tier experience.
INTERCALL GROUP – for connections that create trust and shape the future.
About INTERCALL GROUP
Welcome to the INTERCALL GROUP — a company that stands for quality, trust and professional communication at the highest level.
Behind our brand are people with vision, commitment, and a passion for implementing individual solutions with genuine care. What makes us special is the combination of professional expertise, personal connection, and the ambition to make every contact and every collaboration something valuable.
We believe that sustainable success arises where reliability, quality, and humanity meet. These values form the foundation of our company and guide us in every step we take.
Our website invites you to get to know us better, learn more about our services, and gain an impression of our corporate philosophy. It shows what we stand for, what drives us, and why INTERCALL GROUP is a strong partner for sophisticated communication and service-oriented solutions.
Experience a company that doesn't just promise professionalism, but lives it with conviction.
95%
Availability & Response Time
We ensure that your customers can always reach a competent contact person.
90%
Service quality
Friendly communication, structured processes and a clear focus on service quality.
10,000+
Performance & Efficiency
A strong team and efficient processes guarantee reliable support for your company.
< 30 sec.
< 30 seconds reaction time
Fast call answering for smooth and professional customer service.
Products & Solutions
With the products and services of the INTERCALL GROUP , we create the foundation for professional, reliable, and customer-oriented communication. Our portfolio includes diverse solutions in the areas of customer service, telephone communication, appointment management, lead generation, and customized service concepts.
What makes our services special is the combination of flexibility, quality, and personal support. We don't develop off-the-shelf solutions, but rather tailor our services specifically to the requirements of our clients and their target groups.
Whether to relieve internal teams, optimize accessibility or actively support sales — our products are designed to sustainably strengthen companies and create real added value.
Discover solutions that make communication more efficient and sustainably improve customer relationships.
INTERCALL GROUP
Resources that make service quality possible.
Our team
The heart of the INTERCALL GROUP is our dedicated and professionally trained team. Our call center agents work with competence, friendliness, and a strong service orientation to ensure every customer interaction is handled at the highest level. Through regular training and quality controls, we ensure that our employees are always well-prepared and can offer our customers first-class service.
Modern technology
For efficient and reliable customer communication, we rely on modern call center technologies and high-performance systems. These enable fast processing of incoming inquiries, high availability, and transparent evaluations and reports. This allows for optimal process control and continuous service improvement.
Quality & Efficiency
Quality, reliability, and structured processes are at the heart of our work. Through clear processes and continuous optimization, we ensure that projects are implemented efficiently and customer requests are handled quickly and professionally. Our resources enable us to respond flexibly to diverse requirements and provide companies with sustainable support in their customer communication.
Our brands
1. Intercall Connect
Focus: Customer service & accessibility
Description:
Intercall Connect stands for professional customer communication and reliable accessibility. Companies can outsource their customer service and benefit from trained agents and modern communication solutions.
Services
Inbound customer service
Hotline service
Support Center
Multilingual customer service
INTERCALL Connect
2. Intercall Sales
Focus: Sales & Outbound Telephony
Description :
Intercall Sales supports companies in acquiring new customers and scheduling appointments. Professional communication and clear sales processes create new business opportunities.
Services
Outbound telephony
Lead generation
Appointment scheduling
Sales support
INTERCALL Sales
3. Intercall Support
Focus: Customer care & technical support
Description :
Intercall Support offers professional assistance with customer inquiries, complaints, and technical support. The goal is to provide fast solutions and sustainably increase customer satisfaction.
Services
Customer service
Complaints management
Helpdesk
Technical support
INTERCALL Support
4. Intercall Lead
Focus: Lead generation & marketing
Description :
Intercall Lead focuses on generating qualified leads and supporting marketing campaigns. Companies gain valuable contacts and new business opportunities.
Services
Lead generation
Market research
Customer surveys
Campaign support
INTERCALL Lead
5. Intercall Business
Focus: Premium Business Services
Description :
Intercall Business is aimed at companies with high demands on customer communication and service quality.
Services
Premium customer service
Business Hotline
VIP Support
Individual communication solutions
INTERCALL Business
User reviews
"The collaboration with the INTERCALL GROUP has significantly improved our accessibility. Our customer inquiries are handled professionally, courteously, and quickly. We were particularly impressed by the high service quality and reliable communication."
Markus Weber
Managing Director of a medium-sized company
“We were looking for a partner who could efficiently handle our appointment scheduling while also professionally representing our brand. With INTERCALL GROUP, we found exactly that partner. Competent, flexible, and absolutely reliable.”
Sandra König
Sales Manager
"From the initial contact to ongoing support, we feel we are in excellent hands. The team works in a structured, solution-oriented manner and with a high degree of professionalism. For us, this is a real added value in our daily customer interactions."
Daniel Hoffmann
Owner of a growing company
We look forward to your inquiry.
Whether you need initial information, individual advice, or a specific project – we are happy to assist you. The INTERCALL GROUP stands for personal accessibility, professional communication, and reliable handling of your requests.
Let us know how we can assist you. You can reach us quickly and easily by phone, email, or our contact form. Our team will promptly address your inquiry and get in touch with you.
We place great value on personal and reliable communication. Therefore, you can rely not only on prompt feedback, but also on competent and solution-oriented advice.
We look forward to talking with you.
+49 (0) 2157 / 894 28 00
hello@intercall-group.com